Privacy policy

This policy explains how SapiroTech handles personal information when you visit sapirotech.com, contact us or request a demonstration. For enquiries handled directly by us, SapiroTech is responsible for deciding why and how that information is used. Contact us at info@sapirotech.com.

Information we receive

You can browse this website without creating an account. If you email us, we receive your email address, name, message and any details or attachments you choose to provide, such as your organisation, city and telephone number. Please share only what is needed for your enquiry and avoid sending identity documents or personal information about other people.

Our hosting and network providers, including Cloudflare, may process technical information such as your IP address, browser type, request time, requested page and security events to deliver and protect the website. This website does not ask for your device location.

How we use information

We use enquiry details to answer questions, arrange demonstrations, provide requested product information and manage the resulting business correspondence. Technical information supports website delivery, troubleshooting and protection against misuse. We do not sell personal information or use enquiry details for unrelated advertising.

Where consent is the applicable basis, you may withdraw it by emailing us. We may also process information where another basis is permitted by applicable law, including information voluntarily provided for a specified enquiry. A request for a demo is not consent to unrelated marketing.

Maps, cookies and external services

The Road Condition Map on this website is our own platform (pothole-platform.vercel.app), shown in an embedded frame when you scroll to it. It sets no cookies. Its map tiles come from OpenFreeMap (OpenStreetMap data), which receives your IP address and browser information in the ordinary course of serving them. “Near me” uses your device location only if you allow it in your browser, and only inside the map; it is not sent to us. Cookie controls are available in your browser.

We do not embed advertising trackers or analytics scripts in the website application. Hosting security features and external services may have their own technical storage practices. Email links open your own email application; information you send is also handled by the email providers involved. External websites have their own policies.

Who may receive information

Information may be handled by people working on your enquiry and by providers of hosting, security and email services for those purposes. We may disclose information where legally required, to respond to lawful requests, or to protect rights and investigate misuse. Service providers may process information in countries outside India, subject to applicable legal restrictions.

Retention and security

We retain correspondence while it is needed to handle your enquiry, maintain an ongoing business relationship, meet legal obligations or resolve a dispute. When those purposes end, information should be deleted or anonymised, subject to applicable retention requirements and backup cycles. You can request deletion or ask about the retention of a particular record at the contact address below.

Access should be limited to people and providers who need information for these purposes. No internet transmission or storage system can be guaranteed secure. If you believe information has been exposed or misused, contact us promptly. We will address incidents and provide notices where required by applicable law.

Survey and platform data

This public website currently displays no pothole records and does not collect survey uploads. An agency’s survey deployment is governed by its service agreement and applicable privacy notices. The commissioning agency determines the survey purpose and publication permissions; our responsibilities depend on the agreed deployment.

The survey workflow blurs faces and number plates before upload and keeps video on the vehicle. If a concern relates to survey evidence, tell us the location, date and commissioning agency if known, so we can identify the appropriate record and responsible organisation. Do not email unnecessary images of identifiable people.

Your requests and grievances

Email info@sapirotech.com with the subject “Privacy request” to request access to information about you, correction, deletion, withdrawal of consent or resolution of a privacy grievance. Explain the request and use the email address associated with your enquiry where possible. We may ask for proportionate information to verify your identity.

We will assess requests under the law applicable at the time and explain any lawful reason we cannot fulfil a request. Withdrawal does not undo earlier lawful processing and may prevent us from continuing a requested service. Where the Digital Personal Data Protection Act, 2023 applies and the relevant provisions are in force, its rights include access to information, correction and erasure, grievance redressal and nomination. Available statutory complaint routes, including escalation to the Data Protection Board of India after the required grievance process, remain unaffected.

Children

This website is intended for professional and organisational enquiries. We do not knowingly seek personal information from children under 18. If a child has sent information to us, a parent or guardian can contact us to request its removal, subject to applicable law.

Applicable framework and updates

This policy is read alongside applicable Indian law, including the Digital Personal Data Protection Act, 2023 and the Digital Personal Data Protection Rules, 2025 as their provisions come into force. The framework has phased commencement dates. See the official Act and notified Rules.

We may update this policy when the website, services or legal requirements change. The date above identifies the latest version. Material changes requiring fresh notice or consent will be handled as required by law.

Related: Terms of use.